Refund policy

Return & Refund Policy

Returns

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With tags (if applicable)

  • In its original packaging

  • Accompanied by proof of purchase (receipt or order confirmation)

To start a return, please contact us at ciao@triplescoopsociety.com] with your order number and reason for return.

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

 

Handmade & Natural Fabric Variations

All of our products are hand-stitched using natural fabrics. Because of the handcrafted process and the unique characteristics of natural materials, slight variations in stitching, texture, colour and design placement may occur.

These small differences are part of what makes each item unique and are not considered defects. No two pieces are exactly the same and this individuality reflects the care and craftsmanship that goes into every product.

We make every effort to display our products as accurately as possible, however colours may also appear slightly different depending on your screen settings and lighting conditions.

If you have any questions about a product before purchasing, please feel free to contact us at ciao@triplescoopsociety.com 

 

 

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee we will receive your returned item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a new order for the replacement item.

 

 

Refunds

We will notify you once we have received and inspected your return and let you know if the refund was approved.

If approved, you will be automatically refunded to your original payment method within 5 –10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

 

 

Late or Missing Refunds

If you haven’t received a refund after 10 business days, please:

  1. Check your bank account again

  2. Contact your credit card provider

  3. Contact your bank

If you’ve done all of this and still have not received your refund, please contact us at ciao@triplescoopsociety.com.

 

 

Cancellations

Orders can only be cancelled or changed within [12 hours] of placing the order. After this time, your order may already have been processed.

 

 

Contact Us

For any return or refund questions, please contact: ciao@triplescoopsociety.com