Shipping policy

Shipping Policy

Order Processing Time

Standard Orders
All orders are processed within [1–3 business days] (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, processing times may be slightly delayed. We will notify you via email if there are significant delays.

Bespoke Orders
Delivery timelines will be outlined during the quotation phase.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Region	Estimated Delivery Time
United Kingdom	[2–5 business days]
Europe	[5–10 business days]

Delivery times are estimates and may vary due to courier delays, customs processing, or peak periods.

Free Shipping

We offer free standard shipping on all orders over £50.

The £50 minimum spend applies to the order total after any discounts and before taxes.
Free shipping is automatically applied at checkout when the qualifying amount is reached.
This offer currently applies to UK orders only.

If your order total falls below £50, standard shipping rates will be calculated and displayed at checkout.

Shipping Confirmation

You will receive a shipping confirmation email once your order has shipped.

Customs, Duties & Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

We are not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Missing or Lost Packages

If your tracking information shows that your package was delivered but you have not received it, please:

Check with neighbours or household members
Contact the shipping carrier
Contact us at ciao@triplescoopsociety.com

We will do our best to assist.

Incorrect Address Disclaimer

It is the responsibility of the customer to ensure the shipping address is correct. If an incorrect address is provided and the order has already been dispatched, we may not be able to make changes.